The GameStop Pro Credit Card is a store credit card that allows qualifying customers to make purchases at GameStop.
You can learn more about the card, including features and how to apply, here:
Who Manages the Pro Credit Card?
All Pro Credit Card accounts are issued and serviced by Comenity Bank.
That means Comenity Bank—not GameStop—handles all card account activity, including:
- Payments and payment failures
- Lost or stolen cards
- Credit limit questions
- Balance inquiries
- Statement questions
- Account changes
✅ How to Manage Your Pro Credit Card Account
Online Account Access
Manage your card directly through Comenity Bank’s portal:
Phone Support (Comenity Bank)
For immediate help, contact Comenity Bank directly:
- 1‑855‑497‑8168
- TDD/TTY: 1‑888‑819‑1918
When You Don’t Need to Contact GameStop
You usually don’t need GameStop Customer Support if your question involves:
- Credit card payments
- Balance or credit limit
- Account login issues
- Card replacements
- Billing or statements
These requests must be handled by Comenity Bank.
⏱️ When Should I Contact GameStop?
Contact GameStop only if:
- You want general information about the Pro Credit Card
- You need help finding where to apply
- You’re unsure whether a charge is from a Pro Credit Card account vs. an order
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