Downloadable Content Help

When you make your purchase for your items please be aware that your codes will not appear in your order summary right away it can take anywhere from 15 minutes to 24 hours to appear.

Under the Download Instructions on the right side (See Box 1.) a message will let you know your codes will arrive within 24 hours of purchase to your email address, after that you will be able to view them under your order history.

Before you leave this page it is important to notate the Download Instructions (See Box 2.) This information will not appear again.

Where can I find the digital codes for my items?

Please keep in mind that all online orders can take up to 24 hours to process. This means your codes might not be available within that time frame, although this does not happen often.

Once you have received your email that your code is ready for download you can access that information either via the email attached to your order or under your order summary.

I entered my code but I received an error message.
 If you received an error message when redeeming your DLC, please check to ensure the content has not already been downloaded or started downloading. Once the download begins, the code is no longer valid.

Help! My Fortnite Code is not working and saying I'm a few digits short.

• The 16-digit code on the back of the card will not work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, etc.)
• If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code which must be done at the Epic Game website.

Please keep in mind that downloadable content is non-returnable.