How do I start a return?

Modified on Thu, 23 Apr at 1:08 PM

If your item qualifies under GameStop’s return policy, you can start your return online in just a few minutes. Most returns don’t require contacting GameStop.

✅ Once your return is submitted, no further action is needed until we contact you.

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✅ Before You Start

Make sure:

Your item is within the return window

Your order does not include digital content

Your order was not Same Day Delivery or Buy Online, Pick Up In Store (BOPS)

Orders that include any digital items, Same Day Delivery, or BOPS can’t be processed through the returns portal.

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Return Fees (Important)

Online returns include a $8.99–$14.99 return shipping fee

In-store returns do not include this fee

If avoiding a return fee is important, returning in store may be the better option.

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In-Store Purchases

Items purchased in store must be returned to any GameStop store

Bring your receipt

If you lost your receipt, the store may still be able to locate your purchase

✅ You may also return online purchases in store (with the packing slip)
as long as the total is under $500.

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Start an Online Return

Step 1: Go to the Returns Portal

Returns Portal

Enter:

Order number

Email address
(Be sure there are no extra spaces)

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Step 2: Select Your Item

Choose the item you want to return

Select Refund or Replacement

Select a reason for the return

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Step 3: Choose a Return Method

Ship via FedEx
– Print the return label and drop off at FedEx

Return to Store
– Prints a packing slip only
– Does not guarantee the store can ship the item for you

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Step 4: Review & Submit

Once submitted:

Print your label or receipt

Drop off at FedEx or bring item to the store

Wait for confirmation email

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⚠️ Common Portal Errors (and What They Mean)

“We don’t recognize that order number or zip code” usually means:

Order info was entered incorrectly

The order is Same Day Delivery or BOPIS

The order includes digital content

✅ In these cases, the return must be handled in store.

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What Happens Next?

Once we receive the item, the warehouse verifies it

Refund or replacement processing begins

Updates are sent by email

Submitting the return means you’re all set—no follow-up is needed.

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When You Don’t Need to Contact GameStop

You usually don’t need support help if:

You successfully submitted your return

You’re waiting for the item to arrive at the warehouse

The portal doesn’t allow Same Day Delivery, BOPIS, or digital orders

You see a return shipping fee on an online return

These are expected behaviors.

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⏱️ When Should I Contact GameStop?

Contact GameStop only if:

You’re within the return window but cannot access the portal

You received an error for a standard shipped order with no digital items

Your return was received but hasn’t updated after a reasonable time