Yes—you can cancel Auto-Renewal at any time, and refunds are handled separately depending on whether you’ve already been charged.
✅ What Is Pro Auto-Renewal?
Pro Auto-Renewal automatically renews your GameStop Pro membership on your anniversary date using the payment method on file.
This helps ensure:
- Your membership doesn’t expire
- Your Pro Points don’t lapse due to expiration
How Do I Cancel Auto-Renewal?
You can cancel Auto-Renewal yourself at any time through your account:
- Sign in to your GameStop account
- Go to Pro Membership
- Select Turn Off Auto Renew
✅ This will stop your membership from renewing for the next year.
Your current Pro membership remains active through its expiration date.
Can I Get a Refund for an Auto-Renewal Charge?
Refunds for auto-renewal charges aren’t processed automatically.
If you’ve already been charged and want to request a refund:
- Email care@gamestop.com
- Your request will be reviewed
- If approved, your auto-renewal will be cancelled as part of the process
When You Don’t Need to Contact GameStop
You usually don’t need support assistance if:
- You only want to turn off Auto-Renewal
- Your membership is still active and hasn’t renewed yet
- You successfully disabled Auto-Renewal in your account
- You’re avoiding future charges (not requesting a refund)
These actions are fully self-service.
⏱️ When Should I Contact GameStop?
Contact GameStop only if:
- You were already charged for auto-renewal and want to request a refund
- Auto-Renewal won’t turn off in your account
- Your renewal charge doesn’t match your Pro status
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