If you see a charge from GameStop for Pro, it’s most likely a Pro Auto-Renewal charge from a previously active Pro membership.
In many cases, auto-renewal was selected during an in-store signup, even if it wasn’t top of mind at the time.
✅ This charge does not mean someone created a new account—it’s typically an annual renewal.
How Do I Stop Future Pro Charges?
You can turn off Pro Auto-Renewal yourself at any time:
- Sign in to your GameStop account
- Go to Pro Membership
- Select Turn Off Auto-Renew
✅ Turning off auto-renewal:
- Prevents future charges
- Does NOT cancel your current Pro membership
- Keeps your benefits active through the end of the paid period
What If I Want a Refund for the Charge?
If you’ve already been charged and want to request a refund for the Pro auto-renewal:
Email care@gamestop.com to have your request reviewed.
Refunds are reviewed individually and are not issued automatically.
When You Don’t Need to Contact GameStop
You usually don’t need support assistance if:
- You only want to stop future Pro charges
- You successfully turned off auto-renewal
- The charge matches your Pro anniversary timing
- You still want to keep your Pro benefits active
These actions are all expected and handled via self-service.
⏱️ When Should I Contact GameStop?
Contact GameStop only if:
- You want to request a refund for the Pro auto-renewal charge
- You can’t access your account to turn off auto-renewal
- The charge doesn’t align with your Pro membership status
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