How Do I Cancel or Delete My Account?

Modified on Fri, 24 Apr at 1:46 PM

At this time, accounts and Pro memberships cannot be cancelled or deleted directly on the GameStop website.

However, you still have two clear options depending on what you want to do.

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✅ Option 1: Cancel Pro Membership Only (Keep Your Account)

If you want to cancel your Pro membership without deleting your entire account, contact GameStop directly by email:

In your message, request that:

✅ Best choice if you may want to keep your account history or access later

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✅ Option 2: Cancel Pro Membership and Delete Your Account

If you want your Pro membership cancelled and all of your personal information removed, submit a request using the GameStop Privacy Form.

This option:

✅ Best choice if you want a full account deletion

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When You Don’t Need to Contact GameStop

You usually don’t need additional support if:

These requests are handled asynchronously once submitted.

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⏱️ When Should I Contact GameStop?

Contact GameStop only if:

You submitted a request and didn’t receive confirmation after a reasonable review period

You need to clarify whether your request was for cancellation only or full deletion