GameStop offers an optional Product Replacement Plan or Game Play Guarantee for most items you can purchase. These warranty-like programs ensure a one-time
replacement for one or two years depending on the amount of coverage you
purchase. These are offered both In-Store and Online!
!!NOTE!! - In every case, the replacement will be a Pre-Owned or Refurbished version of the item. If that item is no longer available, then we will replace it with an equivalent or "Like" Pre-Owned or Refurbished item.
Peace of mind - Sleep better knowing that your gaming products can receive a one-time replacement for normal wear and tear issues.
Hassle-free Replacement-Same day in-store replacement gets you back into the game quickly or send it back to us for an exchange.
Save money - Our replacement program is a fraction of the cost of having to purchase new products.
Product Replacement Plan Coverage: This PRP will provide for repair or one-time replacement, at Our sole discretion, of the hardware covered by this PRP in the event of a Failure not covered by insurance or any other warranty or service contract.
Game Play Guarantee Coverage: This GPG will provide for one-time replacement of the software covered by this GPG in the event of a Failure not covered by insurance or any other warranty or service contract.
What is covered?
The mechanical or operational failure of hardware or software caused by defects in materials and/or workmanship, and, with respect to software, the mechanical or operational failure caused by normal wear and tear. Coverage starts on the day of purchase when you take your item home or the date of delivery if you order online!
!!NOTE!! - The PRP or GPG doesn't cover any bonus content physical or digital, only the actual game or console.
The Product Replacement Plan does not cover the following:
A. Any product owned or operated outside the United States and its Territories.
B. Repairs and/or service required as a result of any alteration of the Product, repairs not made by Us or the use of supplies not recommended or recognized as industry equivalents.
C. Relocation, installation or reinstallation of any Product.
D. Damage (including rust or corrosion) due to causes beyond Our control including, but not limited to, misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, inadequate power supply, unusual atmospheric conditions, telephone failure, or Acts of God.
E. Expendable item(s), including, but not limited to, batteries and other operating supplies and consumable item(s).
F. Repairs and/or service required as a result of use of non-compatible software or cartridges.
G. Telephone or other lines connecting to the Product.
H. Purely cosmetic scratches, peeling, dents or any other similar damage.
I. Any preventative maintenance.
J. Any product used for rental or commercial purposes (other than an LTO Arrangement).
K. Any failure covered by insurance or any other warranty or service contract.
L. Any pre-existing conditions that occur or arise prior to the effective date of this Plan.
Cancelling your Plan
If you cancel within 30 days of purchase and have made no claims, you will receive a full refund for the purchase price of the agreement. For full terms of service on our Product Replacement Plan and Game Play Guarantee, see warranty terms of condition.
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