Why was My Order Cancelled?

You may have received an email or another notification saying that your order has been cancelled. Below are some common reasons why an order may be cancelled. 

Payment Issues

If there are issues with your payment on the order we will send you an email notifying you. You will be given 24 hours to update the payment so we can ship out your order! If the issue is not resolved then the order will be cancelled automatically. Look HERE to see how you can fix your payment issues!

Partner Vendors

There are some items you can order through us that are fulfilled through one of our partner vendors directly. It's possible that if there was an issue with the item you were purchasing such as a defect or fulfillment issue, then the vendor would cancel your order and you will receive an email notifying you.

Restricted items

There are some items that are restricted to one per household. If you are able to order two of these items then our system will cancel the extra ones so that we make sure we give everyone a fair chance to order them. These items normally include newly released consoles, anticipated collectors editions for games, exclusive figures, etc. 

Fulfillment Issue

While very rare, there may be times where the item(s) that you ordered are no longer available. If we are unable to fulfill your order for any reason then that would also trigger a cancellation on your order.

Next Steps

If you still want them item and it is available on the website then please feel free to place another order for your item! Please not that we are unable to honor any Sales or Promotions that have have been going on during the initial order being created

Depending on how you paid, you may need to have your funds reimbursed to you. Our list below will let you know what to do according to how you paid!

• Credit/Debit/PayPal - We do not charge until we ship. With that being the case what you see on your account would be an "Authorization" and will fall off on it's own! Once it does you'll be good to go!

• Gift Card - If you paid with a gift card the funds should still be available on the card itself! If you no longer have the card you can reach out to us with the original gift card number and we can send you a replacement!

• In-store - If you visited one of our GameStop locations and an associate helped you make an order through their register, you can return to the store and they can assist you with a refund!