Why is My Order Delayed?

Although we do our best to get orders delivered in a timely matter there are small cases where your package may be delayed for a variety of reasons. Please see below for some examples your order has not shipped out.

Pre-Orders

It's possible that you ordered an item that is set to release sometime in the near future! When ordering an item you can see if it's a preorder and the expected release date on the product page.

Please remember that we do not charge until we ship. Once the release date comes near you will see an authorization on your card and your order will ship out on the release date!

Pushback Dates

If you have confirmed that you have a preordered item and the release date has passed, it's possible that the release date has been pushed back. This is a decision that is normally made by the manufacturer or the publisher of the item you are ordering. While we cannot control this your order will still be in our system for when the item is released.

Inventory 

There are some items that are highly sought after by our customers. These can be extremely exciting and sometimes the manufacturer can't keep up with the requests. Our orders are fulfilled in the order that we received them. If we have exhausted our inventory then your order will be fulfilled as soon as we have it restocked, and you will be notified via email as soon as your package is on the way.

Payment Issues

It's possible your order has encountered an error regarding the payment method. Please check your email for any messages from us stating that we've received an error with your payment. As soon as we get that corrected then we can start processing your order. We can walk you through fixing your payment method HERE!

!!NOTE!! - We will try and process your payment 3 times in 24 hours. If by the 3rd attempt the payment issues is not correct, it may result in the system cancelling your order.