How Do I Track My Order?

Modified on Wed, 29 Apr at 10:58 AM

You can track your order at any time using one of the options below. No account is required.

Once your order ships, tracking updates automatically—there’s usually no need to contact us for delivery updates.

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✅ Ways to Track Your Order

GameStop App

Open the app and select Account

Choose My Orders → Orders

Select the Order Details → Track Package

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GameStop.com

Select Track an Order at the top-right of the page

If logged in, you can also view tracking in Order History

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Email Tracking

Once your order ships, we’ll email you a tracking link.
Select Track Your Package to view your order’s personal tracking page, where you can:

See real-time location updates

View your estimated delivery date

Receive automatic email or text updates, including delays or delivery confirmation

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❓ Do I Need an Account to Track My Order?

Nope!
You can track your order directly from your shipping confirmation email or on GameStop.com—no account needed.

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What Does My Tracking Status Mean?

Shipping Label Created, Awaiting Item

Your label has been created, but the carrier hasn’t picked it up yet.
✅ This is normal right after shipment confirmation.

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Arrived at Facility

Your package has reached the carrier’s facility and is being processed.

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Departed Facility

Your package has left the carrier’s facility and is moving to the next stop.

In Transit

Your package is on the way to you.

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Out for Delivery

Your package is on the delivery truck and should arrive soon.

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Available for Pickup

Delivery wasn’t successful, and your package is available at the carrier’s local facility.

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Delivery Attempted

The carrier couldn’t complete delivery and will usually try again.

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Insufficient Address

The address provided is missing required details (such as an apartment or building number).

✅ Next step:
Contact GameStop to update address details.

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No Access to Delivery Location

The carrier couldn’t access the delivery location (for example, a gated area).

✅ Next step:
Reach out to the carrier directly using your tracking details.

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Delivered

Your package has been delivered to the shipping address on file.

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⚠️ What If Something Goes Wrong?

In most cases, if there’s a delay or issue, we’ll notify you automatically.

Once the carrier has your package:

Tracking updates come directly from the carrier

GameStop can’t see more information than what appears in your tracking link

✅ Always use the tracking link first for the fastest updates.

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Good to Know

Once your package is with the carrier:

Tracking updates come directly from the carrier

GameStop can’t see more information than what appears in your tracking link

In most cases, you’ll be notified automatically if there’s a delay or issue

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When You Don’t Need to Contact GameStop

Your order is showing Shipping Label Created, Awaiting Item (carrier pickup hasn’t happened yet)

Your package is In Transit, Out for Delivery, or Awaiting Pickup

A delivery attempt was made and the carrier is retrying

Tracking hasn’t updated for a short period (carrier scans can lag)

You’re receiving automatic carrier notifications about delays or delivery changes

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⏱️ When Should I Contact GameStop?

Most delivery questions resolve automatically using your tracking link. Contact GameStop only if the situations below apply.

Your tracking status hasn’t updated for 72 hours or more after showing In Transit, Arrived at Facility, or Departed Facility

Your tracking shows “Delivered,” but you haven’t received the package after 48 hours

Your order shows as shipped, but you never received a tracking email

Your shipment was returned to sender and tracking no longer updates

You’re unable to access your tracking link from email or GameStop.com

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Address & Access Issues

If tracking shows Insufficient Address or No Access to Delivery Location and is being delivered via USPS, updates must be made directly with the carrier through your local post office. GameStop doesn’t receive additional delivery details beyond what the carrier provides.