Most account updates can be done quickly and easily online—no need to contact GameStop in most cases.
How Do I Add or Remove an Address?
You can manage your saved addresses directly in your account.
✅ Step-by-Step
- Sign in to your GameStop account
- Select the Account icon (top-right)
- Go to Account Overview
- Select Address Book
- From here, you can:
- ✅ Add a new address
- ❌ Remove an existing address by selecting the “X” on the address card
⚠️ Important Address Rule (Common Issue)
- You must keep at least one valid address on file
- If multiple addresses exist, only extra addresses can be deleted
If you try to remove your only address, the system won’t allow it.
How Do I View My Previous Orders?
You can view your complete online order history at any time.
✅ Step-by-Step
- Sign in to your account
- Select the Account icon
- Choose Orders
You’ll see:
- All past online purchases
- Order details and history tied to that account
⚠️ Important Things to Know
- Only orders placed while logged into the same account will appear
- In-store purchases do not appear in online order history
- Address and order changes cannot be made by Customer Service
When You Don’t Need to Contact GameStop
You usually don’t need support assistance if:
- You’re adding or updating an address
- You want to remove an old address
- You’re reviewing online order history
- You’re confirming what address is saved
These features are fully self-service.
⏱️ When Should I Contact GameStop?
Contact GameStop only if:
- Your account won’t save a valid address
- An online order is missing from your order history
- You can’t access your account after signing in
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