Most returns and exchanges can be handled without contacting GameStop as long as they fall within the timelines and conditions below.
✅ Returns require an in-store receipt or GameStop.com order number
✅ Refunds go back to the original payment method (or exchange, if preferred)
⏱️ Return & Exchange Timeframes (At a Glance)
New Items
- Standard: 15 days from purchase or delivery
- Pro Members: 30 days (hardware & software)
- Condition: Must be unopened for refunds
- Opened items: Eligible only for defective exchange
♻️ Pre-Owned Items
- Refund: 7 days
- Defective Exchange:
- Standard: 15 days
- Pro Members: 30 days
- Condition: Can be opened or unopened
Category-Specific Rules (Most Common Questions)
Software & Hardware
- New:
- Refunds: Unopened only
- Opened: Defective exchange only
- Special / Collector’s Editions:
- 7‑day window only
- Unopened for refund
PCs, Components, Laptops, Monitors
- Must be UNOPENED for any return
- 7‑day window
- Online purchases:
- Must be returned online
- Subject to 5% restocking fee
- Defective issues:
- Handled by the manufacturer, not GameStop
Apparel
- 15 days
- Must be:
- Clean
- Unworn
- Tags attached
Pro Memberships
- 2‑day refund window only
- Eligible only if no Pro benefits were used, including:
- Discounts
- Coupons
- Trade bonuses
- ❌ No exchanges
Gaming & PC Accessories
- New: 15 days (unopened for refund)
- Pre-owned:
- Refund: 7 days
- Defective exchange: up to 30 days for Pros
❌ Final Sale — Not Returnable (Very Important)
- Digital content (DLC, digital games)
- POSA cards (V-Bucks, Steam cards, etc.)
- Gift cards
- Trading cards & PSA cards
- Clearance items
- Blind boxes/bags
- Comics, magazines, books
- Candy & consumables
- Seasonal or holiday items
✅ These exclusions are absolute and cannot be overridden.
Where Can I Return Items?
- In-store purchases: Must be returned to a store
- Online purchases:
- ✅ Free return in store
- ? Shipped returns incur fees:
- $14.99 for hardware
- $8.99 for all other items
Most online returns can be started via the Returns Portal.
When You Don’t Need to Contact GameStop
You usually don’t need support assistance if:
- Your item is outside the return window
- The item is listed as final sale
- The product was opened and not defective
- A PC or tech item was opened
- You missed the non-Pro return window
These outcomes follow published return rules.
⏱️ When Should I Contact GameStop?
Contact GameStop only if:
- You are within the correct window and the return wasn’t honored
- Your Pro status wasn’t applied correctly
- Your return confirmation or refund hasn’t processed after policy timelines
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