How Do I Fix a Payment Issue?

Modified on Thu, 23 Apr at 1:11 PM

If you received an email from GameStop about a payment issue, your order isn’t cancelled yet—but action is required within 24 hours to keep it from being cancelled.

❗ Why Am I Seeing a Payment Issue?

Payment issues are usually caused by one of the following:

Insufficient funds

Expired card information

Billing address mismatch

Authorization declined by your bank

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⏱️ Important: 24‑Hour Deadline

You have 24 hours from when the payment issue occurs to update your payment.
If the issue isn’t fixed within that time, the order will be automatically cancelled.

Fixing the payment right away is the safest way to keep your order.

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✅ How to Update Your Payment

If You Have a GameStop Account

Sign in to your account
Go to Your Orders
Select the order with the payment issue
Choose Edit Payment
Enter the updated payment information
Select Save Changes, then refresh the page and review your order

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If You Checked Out as a Guest

Go to Track Order on GameStop.com
Locate your order using the required order details
Select Edit Payment
Enter the new or corrected payment information
Select Save Changes, then refresh and review the order

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Good to Know About Charges

GameStop does not charge your payment method until your item ships

We do place a temporary authorization to confirm your payment is valid

This authorization may appear as a pending charge but drops off quickly

If your order ships in multiple packages, you may see separate charges for each shipment

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When You Don’t Need to Contact GameStop

You usually don’t need support assistance if:

You were able to successfully update your payment

You only see a pending authorization (not a completed charge)

The authorization dropped off your account

Your order status updates after saving the new payment

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⏱️ When Should I Contact GameStop?

Contact us only if:

You’re unable to update your payment after following the steps above

The Edit Payment option isn’t available on your order

Your order was cancelled after you updated payment within the 24‑hour window

You see a completed charge but the order never shipped