I'm having payment Issues

You may have received an email from us letting you know that we are having issues processing your payment. Some of the most common reason for this email being sent to you are:

• Insufficient funds in the account.
• Expiration date needs to be updated.
• Billing address does not match your bank.
• Accidental authorization denial from your bank.

!!NOTE!! - You will have 24 hours to fix the payment issues on your order. After which the order will be cancelled.

Here is some important information about how we process payment here at GameStop.

• We don't charge until your item has shipped, so if you preorder an item you won't be charged until the item has been released and is on the way to you.
• While we don't charge until the item ships, we do perform an authorization to ensure the payment provided is active. This can sometimes show as a pending charged but drops off the account very quickly.
• If you are seeing "Multiple Charges" keep in mind that we do authorize for the full amount and to confirm it's a valid payment before we ship. If you have a big order and the items are shipped separately they will also charge separately!

Updating your payment Method

First, Navigate to the "Track an order" page on the website. We can do this one of two ways

• As an option under the Hamburger menu on the site.

Once you get the correct screen using one of the options above, fill out all the necessary order information.

!!NOTE!! - Ensure there are no spaces before or after the information you enter. If there is, you'll be given an error message that the order could not be located

Once the order is located, you can click on "Edit Payment" to add your new payment method to the order or correct any errors.

Ensure you fill out the information completely and accurately. Once you're done, make sure you click on "Save Changes" then refresh and review the order in your account.