Bulk and tax-exempt orders are handled through a separate approval process and usually don’t require Customer Service assistance if the steps below are followed.
✅ Do I Qualify for a Bulk Purchase?
Not all large orders qualify, but your order may be reviewed as bulk if at least one of the following applies:
- ✅ Order subtotal over $2,500 (before tax) with 2 or more items
- ✅ 6 or more hardware systems
- Same model or mix of systems
- ✅ 6 or more tech devices
- Same model or mix of devices
- ✅ 11 or more of the same item from these categories:
- Accessories (controllers, headsets, etc.)
- Collectibles (figures, POPs, etc.)
(excluding trading cards, blind bags/boxes, and clearance)
If your order doesn’t meet one of these thresholds, it may not be approved as a bulk order.
How to Request a Bulk Order (Required)
To inquire about bulk ordering, email:
Include all of the following to avoid delays:
- First and last name
- Organization or business name (if applicable)
- Phone number
- Billing address
- Shipping address
- Item(s) and quantities requested
- ✅ Tax-exempt status (attach PDF of exemption certificate if applicable)
✅ Requests missing this information may not be processed.
❌ Items That Cannot Be Purchased in Bulk
Some products are not eligible for bulk ordering, including:
- Trading cards
- Video games
- Clearance collectibles
- Blind bags or blind boxes
- Digital items
- POSA cards
- Smartphones
If your request includes these items, it may be declined.
? Tax-Exempt Purchases (Very Common Question)
Online or App Orders
- ❌ Tax exemption cannot be applied directly on the website or app
- ✅ The Bulk Orders team must assist
To request tax-exempt handling, email bulkpurchases@gamestop.com with:
- First and last name
- Organization/business name
- ✅ PDF copy of your tax-exempt certificate
Already Placed an Order and Need Tax Refunded?
- The bulk team may assist online orders only
- Include:
- Order number(s)
- Tax-exempt certificate (PDF)
⚠️ Important:
Taxes cannot be refunded for in-store purchases, even if the order was placed online in store.
In-Store Tax-Exempt Purchases
Yes—this is supported.
Bring to the store:
- ✅ A copy of your tax-exempt certificate
- ✅ Your ID
The store associate can process the purchase as tax-exempt at checkout.
When You Don’t Need to Contact Customer Service
You usually don’t need Guest Care if:
- You’re checking whether an order qualifies as bulk
- You need tax exemption applied to an online order
- You’re requesting a tax refund for an approved online order
- You were told tax refunds aren’t available for in-store purchases
All of these are handled by the Bulk Orders team or in store.
⏱️ When Should I Contact GameStop?
Contact bulkpurchases@gamestop.com only if:
- Your order meets the bulk criteria
- You need tax-exempt guidance or refund review
- You have all required information ready
Contact store staff only for:
- In-store tax-exempt purchases
- Store-level questions about certificate acceptance
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