How Do I Place an Order on GameStop.com?

Modified on Fri, 24 Apr at 12:43 PM

Placing an order on GameStop.com is quick and can usually be done without contacting support.

✅ You can check out as a guest, but creating an account makes it easier to track, manage, and return orders.

⚠️ Shipping availability:
GameStop currently ships only within the continental U.S.

✅ Step‑by‑Step: Place Your Order

1️ Find Your Item

Browse GameStop.com

Select the exact version you want (new, pre‑owned, digital, etc.)

Add it to your cart

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2 Review Protection Options (Optional)

After adding to cart, you may see an option to add a Product Replacement Plan.

You can add one for extra coverage

Or choose No Thanks and continue

3️ Review Your Cart

In your cart you can:

Review items

Select your shipping method

Add or remove products

When ready, select Proceed to Checkout

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4️ Checkout & Place Order

On the final checkout screen, you can:

Confirm your shipping address
Choose shipping speed
Apply gift cards or trade‑in credit
Enter your payment method

Select Place Order to complete checkout

You’ll receive an order confirmation email shortly after.

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When Will I Be Charged?

When you place an order, GameStop places a temporary authorization on your payment method

✅ You are NOT fully charged until the order ships

If the order is cancelled, the authorization drops automatically

Seeing a pending charge before shipment is normal.

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⚠️ Trouble Placing an Order Online?

If your order won’t process online:

✅ No need to panic

You can visit a local GameStop store

A store associate can place the order online for you and ship it directly to your home

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When You Don’t Need to Contact GameStop

You usually don’t need support assistance if:

You’re seeing a pending authorization

Checkout fails due to payment or address validation

You want to place the order in store instead

You checked out as a guest intentionally

These are expected checkout scenarios.

⏱️ When Should I Contact GameStop?

Contact GameStop only if:

You can’t complete checkout online or in store

Your order was placed but you never received a confirmation email

Your authorization hasn’t dropped after a cancelled order